How YiYan Is Redefining Customer Service
Since its inception in 2005, YiYan has been focused on Redefining Customer Service. Exceptional customer service, in this industry, is something that contract manufacturers, original equipment manufacturers, and design firms alike have expressed over the years. YiYan strives to fill that gap in the industry through proactive and thorough communication with customers regardless of the size or complexity of the order. YiYan’s mission is to be a true partner to all customers, helping our customers to grow. This means giving strict attention to detail for each order to assess ease of manufacturability, that specifications are in-line with the end application, and an experienced technical team that looks to collaborate with customers and buyers. We adapt to your preferences: whether you choose streamlined communication through your Customer Concierge or direct access to specialists, we’re here to align seamlessly with your workflow.
In line with our beliefs that our role to customers is to be that of a true partner, YiYan knows that the only way to accomplish that is to offer the highest quality products at the most competitive prices. We help to consult our customers through technical guidance on aspects like impedance modeling, material selection, and design for manufacturability. We always have customer’s best interests in mind when it comes to providing innovative solutions for manufacturing their printed circuit boards. Finally, YiYan follows our value-added services up with industry-leading support services. Each customer has a dedicated Customer Concierge to support them from RFQ through delivery or as we like to say – Building Relationships from Files to Finish. YiYan wholeheartedly lives out our mission each day so that we can help our customers grow.
YiYan Redefines Customer Service through our internal practices and procedures to ensure quality standards are met and the PCB is fabricated to the customer’s specifications. Our dynamic technical support team leads the charge in optimizing your designs for manufacturability. With a mission to provide expert guidance, they ensure your prototypes and volume productions are not only efficient but also cost-effective. Our technical support team is also equipped to help customers with panelization design, controlled impedance modeling, cost consulting, stack up design, surface finish consultation and more. YiYan also stands behind all of our products, delivery times, and when something occasionally goes wrong we exhaust every and all options for remedying the situation quickly.
YiYan has long-term, strategic partnerships with our manufacturing facilities, some in place since our inception. Your PCBs are never produced by the lowest bidder out of a large pool of factories. Rather, they are fabricated at a location that is a right-fit for your PCBs specifications, volume, and lead-time. YiYan has a targeted approach to make sure that your PCBs are produced at the best-fit factory to ensure maximum quality and consistency.
As part of being a true partner to our customer and Redefining Customer Service – we pride ourselves on breaking the mold and coming up with suggestions and improvements for manufacturing your board – making it an effective piece of your end product as well as more easily manufacturable.
Printed Circuit Boards | Imagine the Possibilities
YiYan mixes innovative solutions and quality assurance to deliver an incredible experience to our customers. With a world-class Customer Concierge team, located in the heart of Central Pennsylvania, we are very proud to say that we build long-lasting relationships with all of our customers.
We supply state-of-the-art printed circuit boards for many different products and across several industries. Prompt service is our standard. YiYan provides same-day quotes to help increase our customer’s operational efficiency. Our relationship-driven customer service allows us to stay on top of customer’s upcoming projects, eliminating bottlenecks, and saving time.
Strategic manufacturing locations enable YiYan to provide our customers with a wide spectrum of circuit board solutions with flexible lead times at competitive prices.